Refund Policy

For Perishable Items

Garlic is a living product. It will naturally age over time, and it's important to store it properly in a cool, dry, well-ventilated area.

If you notice a problem with your order, please contact us within 3 days of delivery by emailing info@catalinagarlic.com. Be sure to include:

• Your order number

• Clear photos of the product and its packaging

• A brief description of the issue

We’ll review your message and, if the issue is due to something on our end, we’ll make it right — whether that’s a refund, a replacement, or store credit.

Please Note: We do not issue refunds for spoilage due to improper storage, for aesthetic imperfections that don’t affect quality, or for personal taste preferences.

For Shelf-Stable and Non-Food Items

We also offer a variety of non-perishable, shelf-stable goods that are not subject to the same spoilage concerns as fresh produce. That said, we still want your order to arrive in perfect condition.
If your item arrives damaged, please reach out via our contact form within 3 days of delivery. Include the following in your email:

• Your order number

• A brief description of the issue

• Clear photos of the product and its packaging

We’ll review your request and offer a resolution based on the situation, which may include a refund, replacement, or store credit.

Please Note: Refunds or exchanges will not be issued for items that have been opened, used, or returned without prior approval.